Dominion PC Service

By ordering any Dominion OEM system from NWC, Inc you will receive the following service(s) as outlined below.   Your placing an order for any Dominion OEM system constitures your acceptance of these policy's and coverage warrantee.

It is the intent of this document to clearly state the parameters of the Warranty Service provided in support of the Manufacturer's Computer Systems.

All desktop systems priced at $699.00 or higher are covered by this extensive and complete warrantee. Systems under $699.00 can be covered by this warrantee for an additional fee of $89.00

1. All Computer Systems leaving Manufacturer's premises will have the latest Software Operating System loaded, and will be accompanied by a full set of discs that will allow the user to reload the system, if for any reason, the Software is lost or corrupted at a later date. The system is guaranteed as being fully operational at time of shipment.

2. On-site service is defined as being within 50 Miles of closest Technician, as the Technician being on-site 48 hours from receipt of parts by the Customer, who will contact the Service Company and notify them of their arrival, and includes parts replacements and the system restored to the Log in Prompt, during the First Year only.

Out of Warranty Service such as telephone support, mail-in repair and in-home technical service will be made available at current competitive market rates.

Years 2 and 3 will be Parts Only, under the component Manufacturers warrantee, and parts will be returned directly to them, and under their RMA (Returned Materials Authorization), and subsequent on-site service will be at the aforementioned rates. See Extended Warranty section.

Mail-in Service will be billed at *$75.00 per incident, plus Shipping and Handling.

** 3. Warranty Service will not include the troubleshooting of Software Packages, or *Games (which may have introduced a conflict), or the elimination of Viruses, loaded on to the system by the end user. All software loaded on the system is the responsibility of, and will be supported by, the Manufacturer of said software. However, Technical Assistance can be made available to the end user by the Service Company, at an hourly rate. A Technician will not be dispatched for failures of the Mouse, Keyboard, Monitor, Speakers or Microphones. If any of these items are proven to be defective they will be replaced automatically upon receipt of a call from the Service Company to the Manufacturer.

So called "Acts of God", e.g. lightning strikes, earthquakes, floods, etc., are not covered by any warranties.

*Games Should be Plug-n-Play and MUST be "Windows 95/98, ME, Ready" or, At Your Own Risk, they can be "Windows Compatible". DOS Games will definitely cause problems!